Refund policy

As we are a business-to-business supplier, once your order is placed - we cannot issue refunds. We also do not accept requests to return items for a refund unless there is an issue with your items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will need to do this within 5 working days and this must be done before you personalise the items otherwise we can not help.

Unfortunately, we cannot accept returns on accidental purchase of Digital Downloads.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rst-prints@hotmail.com.